FocusRay Wired Model Recall Application Form

We sincerely apologize for the significant inconvenience and concern this has caused, despite the trust you have placed in our products.
Please read the information below and cooperate with the product recall and replacement process.

As a precaution, we ask that customers who own our products refrain from using them.

AoharuNEXT Inc. will not collect any money or other payments from customers in connection with this recall. Please be wary of scams that may attempt to take advantage of this situation.

日本に在住のお客様へ
本フォームは海外にお住まいのお客様専用のリコールお申し込みフォームです。日本に在住のお客様は以下フォームよりリコールをお申し込みください。
https://recall.aoharunext.co.jp

Products Subject to Recall
FocusRay Wired Model (AONXV-001-WR) sold by our company between March 18, Reiwa 8 and June 21, Reiwa 8, and manufactured between August 1, Reiwa 8 and August 31, Reiwa 8. Number of units affected: 98

Due to design flaws in the housing and assembly defects during manufacturing, the internal circuit board lacks sufficient durability. As a result, the internal circuit board may detach during use, potentially causing a short circuit due to interference between the circuit boards. Additionally, wiring may break due to faulty wiring methods. In the worst-case scenario, this could lead to smoke or fire.
Affected Lot NumbersJBX-00000001~JBX-00000120
It is the 8-digit number beginning with “JBX” printed on the sticker on the bottom of the unit.

For further details, please visit our special recall page.
FullName
MailAdress
Please enter the email address where you would like to receive recall information.
We may contact you, so please make sure you can receive emails from “@aoharunext.co.jp.”
Country
Address Line1
Address Line2
City
State
ZIP Code
Phone Number
Where you made your purchase
BackerNumber
Please enter your backer number, which you can find on your Kickstarter profile page.
The lot number of the product you have
Please enter the 8-digit number that begins with “JBX.” (You do not need to enter “JBX.”)
JBX-
Regarding Returns
Based on the information you provided below, we will contact you with detailed instructions on how to return the item.
For customers who indicated that they “can receive payments via bank account,” we will effectively cover the return shipping costs by reimbursing you via bank transfer for the amount you initially paid out of pocket.

For customers who indicated that they “cannot receive payments via bank account,” we plan to arrange for pickup through a separate method.
​
Please note that we only accept personal bank accounts.
How Return Shipping Costs Are Covered
About the Customer's Country of Residence
Name on the Receiving Account
Routing Number
IBAN/Account Number
SWIFT/BIC Code
Account Type
About Recall Applications
Before applying for a recall, please agree to the following terms.

The recall of the FocusRay Wired Model (hereinafter referred to as “this recall”) was reported to the Ministry of Economy, Trade and Industry on September 4, Reiwa 8, and is conducted in accordance with the Consumer Product Safety Act. Customers who have already received a refund for the product but still possess the affected product are also subject to this recall. If a refund has already been issued, we will not ship a repaired unit after collecting the product.

If there are errors in the information you provided or if we need to contact you for any other reason, we may contact you individually. Additionally, we may send you direct messages or emails to facilitate the full recall of the products.

The products subject to this recall are FocusRay Wired Models with lot numbers ranging from “JBX-00000001” to “JBX-00000120.” Any other products are not subject to this recall.

[Recall Procedures and Important Notes]
After reviewing the information above, please agree to the following terms and proceed with the recall process.

・Verifying and Sending the Affected Product
Please double-check that the lot number of the product in your possession falls within the range listed above before proceeding with the return process. If you send in a product that is not covered by this recall, you may be responsible for the costs associated with its return or other related procedures.

・Compliance with Return Procedures
Please follow the procedures we provide to properly package and return the affected product.

・Shipping Costs and Fees
We will cover the cost of returning the product as part of this recall, so please ship it using the designated method.

[Regarding the Shipping Schedule for Repaired Units]
We plan to ship the repaired units in the first half of October.
We will contact you via your registered email address as soon as the detailed schedule is finalized. Additionally, once shipping is complete, we will send a shipping confirmation email to your registered email address.

Please note that the latest information will be posted on our special recall webpage, so we ask that you check it frequently.

Consent to the Privacy Policy
The information you provide when submitting this application will be processed and used in accordance with our Privacy Policy.
https://www.aoharunext.co.jp/en/policy
Contact Information for Inquiries Regarding This Recall
AoharuNEXT Inc.　Quality Assurance and Crisis Management Office, Recall Center
Important Notes Regarding Returns to International Customers
For customers who indicated that they “can receive payment via bank account,” please note that we have designated a specific shipping carrier, as outlined in the separate email we sent you.

Additionally, for customers who indicated that they “cannot receive payment via bank account,” we ask for your cooperation in arranging a pickup with the shipping carrier we have arranged.

We apologize for the inconvenience this may cause, but we kindly ask for your cooperation to ensure reliable pickup.
Please note that we will send invoices and other documents via email.